Refund policy

Last updated: July 14, 2026

At Kamee-Z, every product is made to order through our print-on-demand production partners. Nothing is printed until you place your order, which means our refund and exchange process works a little differently from a traditional store. Please read this policy before ordering.

Made-to-Order Items

Because each item is custom-printed specifically for you, we are not able to accept returns or exchanges for reasons such as change of mind, ordering the wrong size, or simply not liking the fit or look once received. Please check our size guide carefully before ordering.

Defective, Damaged, or Misprinted Items

We want you to love what you receive. If your order arrives damaged, defective, or with a printing error that is our fault, we will gladly send a free replacement or issue a full refund. To request this:

  • Contact us at hola@kamee-z.com within 14 days of receiving your order.
  • Include your order number and clear photos of the item showing the damage, defect, or misprint (and the shipping label/packaging if the item arrived damaged).
  • We will review your request and respond with a resolution, usually a free reprint/replacement or a refund, within a few business days.

Lost or Delayed Packages

If tracking shows your package as lost in transit, or it has not arrived well past the estimated delivery window in our Shipping Policy, contact us at hola@kamee-z.com and we will work with our shipping carrier and production partner to locate your package, reship it, or refund you.

Wrong Item Received

If you receive a different product or design than what you ordered, contact us at hola@kamee-z.com with photos within 14 days of delivery and we will correct it at no cost to you.

How Refunds Are Issued

Approved refunds are issued to your original payment method. Please allow a few business days for the refund to be processed on our end, plus additional time for your bank or card issuer to post it to your account.

Order Cancellations

Because production can begin shortly after your order is placed, cancellation requests can only be honored if production has not yet started. Contact us at hola@kamee-z.com as soon as possible if you need to cancel.

Contact Us

If you have any questions about this Refund Policy, reach out to us at hola@kamee-z.com.